Dealer Terms & Conditions
Order Processing
In order to ensure accurate processing, we strongly encourage orders be placed via our online system, but if it’s not possible, email is the preferred method. Orders can also be placed by fax or phone. Please email orders to orders@icecable.com. If the order is received by 2:30pm PST, it will be shipped the same day, subject to credit approval and stock availability. All backordered items will be shipped as soon as they are received.
Freight
Shipments are F.O.B. Los Angeles, CA, Commerce, CA and/or Atlanta, GA. A variety of ship methods are available, including UPS, FedEx, common carrier and local courier. Products will be shipped via UPS Ground or via our preferred truck freight vendor unless other arrangements are made or it is deemed necessary to use another method. ICE reserves the right to use discretion in choosing ship methods and will only use alternative services when necessary. The buyer is responsible for all freight charges unless free freight is achieved. Expedited shipments are available at extra cost. COD orders are not available.
Will Call
Will call in Southern California is available Monday thru Friday, 8:30am to 5pm. Orders will be held for pick-up a maximum of two weeks. After two weeks, the product will be returned to stock and made available to ICE customers. If the order is paid, ICE will hold it for as long as 60 days.
New Accounts
New accounts are to complete and submit the Dealer Approval Forms or our online application prior to doing business. If you are in California, you will need to provide a copy of your resale tax certificate as well if you are not taxable. Orders will not be processed without completing the paperwork. If you are requesting terms, there is a period of verification, which ranges in time. While your credit is being verified, the terms are prepaid. First time customers have the convenience of using a credit card. We accept Visa, Mastercard, American Express and Discover credit cards. Open account is available with approved credit. Standard terms are Net 20 and may be requested upon completion of the Dealer Approval Forms to be effective after the opening order.
Returns
Returns will not be accepted unless a return authorization has been issued by ICE. All returns must be freight prepaid unless other arrangements are made with and agreed to in writing by ICE. RA numbers can be obtained by telephone and should be written clearly on the outside of the shipment. Returned products must be shipped in original packaging and include all necessary accessories. RAs are valid for 30 days from the date of issue. All sales are final. Credit will issued on all returns and there are no cash refunds.
If an order is refused, a 15% restocking fee will apply. Freight is non-refundable. Standard stock returns are also subject to a 15% restocking fee and will only be accepted under the following conditions:
Products must be new, unopened and current (not discontinued).
It must have been purchased within the last 30 days and be accompanied by a copy of the original invoice.
Internet
ICE products are prohibited from sale on the internet, mail order or other forms of electronics media, nor can they be resold to another dealer or wholesaler. aka. trans-shipping. Failure to comply may result in the termination of dealership and relations with ICE.
Returned Checks & Special Orders
Returned checks will incur a $30 NSF charge. A cashier’s check or money order may be to resolve the debt and may be at the discretion of ICE. Accounts paying with company check may be changed to require prepayment at the sole discretion of ICE. Special order items are those that are not typically stocked by ICE. They require full payment prior to being ordered at the discretion of your ICE representative. Once items have been special ordered, they are non-refundable and cannot be returned.
Freight Damage
ICE does not cover physical damage incurred during shipping. If damage occurs, the policy is as follows:
Dealer must inspect the Products and notify ICE of any and all damages, shortages, overages, irregularities, and other problems with the Products (“Delivery Problems”) within forty-eight (48) hours of delivery or ICE will not be responsible for or to remedy any such Delivery Problems.
Damaged UPS and FedEx shipments must be noted with the driver at delivery for refusal. Upon request, replacement unit(s) will be sent and normal terms and conditions apply. If you accept delivery, you are responsible for filing the claim.
Shipments received by truck freight must be accepted with all damage noted on the Bill of Lading. The notation needs to show the amount of pieces damaged and the type of damage on the items. Do not refuse damaged items.
If a Dealer refuses to accept delivery of the Products or returns the Products to ICE for whatever reason, Dealer shall be to pay ICE for the freight charges for such delivery plus a fifteen percent (15%) restocking fee due within 30 days of the invoice date to Dealer for such charges and fees.
Drop Shipping
All drop ship orders must be placed online at www.icecable.com. Dealer is responsible for any additional fees resulting from a drop ship.
Price and Payment Terms
All invoiced amounts are due with thirty (30) days of the Invoice Date. Dealer’s payments will be applied to Dealer’s oldest outstanding invoice first and then to more recent invoices. Dealer’s payments will be applied to outstanding principal owed to ICE and then to any interest payments or Late Payment penalties and fees.
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